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Working With Henson Managed Services & OpenAI
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Working with Henson Group
From our Customer Success Files
Our Client is a Financial Services firm that has deployed the following services in Azure: VNET, VNET GW, Express Route, WAF, LB, 4 Web Applications, 30 Servers, VPN, AVD, 4 SQL PaaS, Bastion Host, Security Center, Defender Endpoints, Log Analytics, LogicMonitor We are providing full Intelligent Managed Services for this client including:
- Cloud Infrastructure Monitoring with Logic Monitor
- Incident Management
- Event Management
- Problem Management
- Service Level Management
- Availability Management
- Storage and Archive Management
- Request Fulfillment
- Backup and Restoration (Servers and DB)
- Disaster Recovery Support
- Network Management
- Operating System Patch Management
HIGHLIGHTS
#1 Excellent Technical Support
- Core Application VM rebooted with no reason.
- Customer was proactively notified of the event and the support team is reviewing the details
- Support team logged into Az Environment and began reviewing logs in Log Analytics and LogicMonitor to determine the cause
- Determined that an application fault had occurred due to a memory leak
- Notified customer of the issue and worked with their team to document the issue for their devs to resolve
#2 Deployments at the Speed of Cloud
The customer requested the deployment of 3 new VMs for a new application and 1 PaaS SQL Service
- Utilizing prebuilt disk Images, the Support Engineer deployed the new VMs using Microsoft Bicep Infrastructure as Code. Deployment was completed within 5 hours of receipt of the request to deploy.
- Took a call with the customer to determine requirements for the SQL PaaS service. Did they need dedicated compute, or could this be pooled? What was the anticipated size? Did they want redundancy?
- Deployed the SQL PaaS instance using the details from the customer. Task was completed in 24 hours after receipt of the request.
#3 We outlined for the Customer the reason for an observed 25% increase in consumption MoM.
Highlighted in the Monthly Report:
- Unauthorized VM Creation: Two VMs created by dev team (untagged resources were the key) and 8 TB of Managed Disks attached to the VMs
- Excessive Egress Charges: Discovered a VM that was sending multiple TB of data to an on-prem computer resulting in a significant increase in Egress charges
We discussed ways to address cost controls for the specific cost overruns observed
- Created an Azure Policy that restricts Developers to 1 type of VM with 1 managed disk sku available to attach
- Set up an Alert to identify excessive data transfers to help prevent further egregious egress expenses
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24/7/365 Support
When something goes wrong, you want it resolved quickly and efficiently. Our support team has the experience to quickly resolve issues, and our Microsoft Premier Agreement ensures we provide the very best support.
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Easy Self-Service
Our management portal provides details on-demand regarding costs, inventory, and improvement recommendations.
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Monthly Report
Monthly, we provide a report on your Azure Environment including inventory, costs, recommendations, network diagrams, and full configurations details, enabling you to make decisions on optimizing your environment.
INTELLIGENT AZURE
WHAT YOU GET
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Break Fix Support
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Azure Service Monitoring
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Virtual Machine Management
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Security Management
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Backup Management
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Disaster Recovery Management
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Monthly Service Review
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Quarterly Cloud Optimization Assessment
Support & Management
- Cloud Infrastructure Monitoring
- Problem Management
- Storage and Archive Management
- Disaster Recovery Support
- Incident Management
- Service Level Management
- Request Fulfillment
- Network Management
- Event Management
- Availability Management
- Backup and Restoration (Servers and DB)
- Operating System Patch Management
Advanced Support
- Application Performance Monitoring
- Advanced Security Monitoring (SIEM)
- Sentinel One Endpoint Protection
Advisory
- Monthly Service Report
- Quarterly Architecture Review
- Cloud Strategy Advisory Service
INTELLIGENT MODERN WORKPLACE
WHAT YOU GET
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Managing all user additions and changes
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Maintain your Azure AD Connect
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Ensure MFA is enforced in your M365/O365 enviroments
![online-128](https://offer.hensongroup.com/hubfs/online-128.png)
Manage Exchange Online
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Microsoft Microsoft Teams
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Manage SharePoint online
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Modern Workplace Security and Data Loss Prevention
ADVANCED TIER SERVICES
Managed Services for Today's Cloud
Data Driven Monitoring and Reporting of your cloud environments so you know what is happening with spend, resources, and security in your Microsoft Cloud Services.
Intelligent Azure Application
Performance Monitoring Service
Application Performance Monitoring (APM) is defined as measuring and logging the response speed of an application to a standard use case outlined by the client in an onboarding document in a given period using standard instrumentation. THG will provide Application Performance Monitoring using an industry-standard tool designed specifically for Application Performance Monitoring.
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Intelligent Azure Advanced Security
Threat Detection and Response Service
Advanced Security Threat Detection and Response is a service THG provides using a Security Information and Event Management (SIEM) tool. THG will utilize the native Azure SIEM tool to perform this function.
THG will set up and manage the configuration of the native Azure SIEM tool according to Microsoft best practices established at https://docs.microsoft.com/en-us/azure
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WHAT PEOPLE SAY
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It’s been a real positive experience for our development team and has significantly improved our deployment pipelines, infrastructure, and ability to test and deploy new code.
—Jim Dodson, CEO of Spendbridge
WHY CHOOSE US
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We are your 360º Partner
We provide comprehensive, expert-led managed services.
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Rest easy, be secure
Proactive security is fundamental to everything we do with our approach.
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Practical, flexible solutions
We meet you where you are to help you secure and grow your business.